The second-hand marketplace Users Share Frustration About Size Modifications
Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.
This online marketplace has altered its size classifications for female and kids' apparel but did not contact all users about the change.
Social Media Reaction
Many shoppers and sellers have taken to social media stating that platform listings now display a modified sizing category than originally posted as a result of the reclassification.
The platform stated the updated approach better aligns with similar services.
They have suggested members to check their listings and manually change the size where appropriate, which has left users frustrated.
Measurement Approach Modifications
Earlier, the sizing featured numerical and alphabetical indicators, such as S/8 or M/10.
The new system has a letter with a size spectrum like S/UK 8-10.
In some cases, the sizing has been recategorised - like an L measurement was formerly size 12 but now shows as UK 16-18.
Shopper Stories
One content creator, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
Stephanie Gallen, located in Scotland, said garments she listed with size 14 tags were displaying on the service as measurements 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she stated.
Necessary Adjustments
A different user, located in England, said she had been left angered by the change as she had to manually change the sizes on "every single listing".
"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential following partial earnings loss," she said.
Marketplace Information
The platform boasts over 100 million members, with 18 million British users.
It has become a favored option to second-hand platforms like eBay and Depop.
This is not the initial instance when a surprising modification on the platform has faced criticism: last year, the platform withdrew an update to its shipping options due to shopper criticism.
